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Final result: The electronic transformation initiatives resulted in sizeable enhancements in consumer expertise, with the business reporting a 20% increase in shopper fulfillment scores. The e-commerce platform and cellular application also resulted inside of a 15% rise in online gross sales, which helped to offset the decline in footfall at physical retailers.
Their handbook processes were being inefficient and error-prone, leading to greater fees and decreased purchaser fulfillment. The organization realized that it required to embrace digital transformation to stay aggressive.
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